Returns & cancellations.

Changed your mind?

If you buy online as a consumer, you can normally cancel without giving a reason. Tell us before delivery or within 14 days starting the day after you receive the goods. For an order delivered in separate parts, the period starts after the last item arrives.

Email hello@funkydetailing.co.uk, use our contact form, or send a clear cancellation statement to our registered office below. Include your name and order reference if available. You do not need to wait for approval to give valid cancellation notice.

How to return an item

1. Contact us for the correct return destination and suitable packing or carrier instructions. Our registered office is not the return destination unless we confirm it.
2. After notifying us of cancellation, send the goods back without undue delay and within 14 days. Keep proof of posting. Asking us for the destination does not replace giving cancellation notice.
3. Pack goods securely. For aerosols, liquids or damaged containers, check the carrier’s rules and speak to us before posting. Do not send a leaking container through an ordinary parcel service.

Return postage

Any requirement for you to pay the direct cost of a change-of-mind return will be disclosed before you order. If we have not provided that information before purchase, we bear that cost.

For goods that are faulty or do not match their description, we cover the reasonable return costs required by law. Contact us to arrange the return.

Your refund

For a cancellation, we refund without undue delay and within 14 days of your notice. We may wait until we receive the goods back or you provide evidence that you sent them, whichever happens first. In that case, we refund within 14 days of that earlier event. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.

When you cancel the whole order, we also refund the cost of our least expensive standard delivery option. Extra charges for a premium service are not included. You may inspect goods as you would in a shop. Where legally permitted, a deduction may reflect loss in value caused by handling beyond what is needed to establish their nature, characteristics and functioning.

We do not apply a blanket “unopened items only” rule. Any legal exception to cancellation must apply to the particular product and be explained before purchase. Opening ordinary car-care packaging does not automatically remove your cancellation rights.

Faulty, damaged or incorrectly supplied goods

Your goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject faulty goods within 30 days of delivery. After that, remedies can include repair or replacement, followed where the law allows by a price reduction or refund. The appropriate remedy depends on the circumstances. Sale items have the same statutory protection.

Contact us with the problem and evidence of purchase. We will explain the next step. These rights are separate from the change-of-mind cancellation period and any manufacturer warranty.

Optional cancellation form

You can copy the text below into an email or letter. Using this form is optional.

These terms describe UK consumer purchases. For a purchase made wholly for business purposes, contact us about the applicable trade terms before ordering.